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Troubleshooting Troubleshooting and known issues with ApexSQL Tools When I download a help file from the website, the following is shown: "The page cannot be displayed", "Action canceled" or I'm unable to view the TOC Applies to All ApexSQL products Summary This article explains how to solve the problem when: 1) CHM file downloaded from the Internet or CHM file created by ApexSQL Doc on a remote server can't be opened 2) It is unable to view or navigate through the Table of content, Index and Search Symptoms The following messages are shown when viewing a Compiled Help (.CHM) file, downloaded from the Internet or opened from the Network place: 1) Action canceled  2) The page cannot be displayed  3) The Table of content, Index and Search is not shown  Cause 'Action canceled' or 'The page cannot be displayed' error will be displayed with computers using Windows XP Service Pack 2, Windows Server 2003 Service Pack 1, Windows Vista, Windows 7, Windows Server 2008 or Windows Server 2008 R2. The problem is caused by security features introduced in the MS Windows security update MS05-026, designed to reduce HTML help vulnerability. On the other hand, if it is possible to open the file but Table of content, Index and Search are not shown, this means that you are using a browser other than Internet Explorer to view the Help file. Resolution There are two methods to fix the problem: Method I
Method II
To be able to view and use the Table of content, Search and Index, use Internet Explorer About ApexSQL ApexSQL is a leading provider of SQL Server tools for database recovery, database auditing, database comparison, documentation as well as SQL Server Management Studio and Visual Studio add-ins for SQL code refactoring, code completion and database source control. We strive to ensure that every one of our tools is standard-defining product in its class, from feature set, to performance, interface and quality. Last updated December 02, 2011 Labels: General |
