Internal server error

Applies to
ApexSQL Monitor

Symptoms
The Internal server error warning message appears in the Dashboard page when in the instance tree view a particular SQL Server is selected.

The ‘Unknown error has occurred. Please see %AppData%\Local\ApexSQL\<ApexSQL application name>\crash.txt’ error is encountered when starting application

Applies to
ApexSQL Log, ApexSQL Recover

Summary
This article explains how to resolve an issue which prevents ApexSQL Log or ApexSQL Recover from starting. When either application is launched, the ‘Unknown error has occurred. Please see %AppData%\Local\ApexSQL\<application name>\crash.txt’ error is encountered, and application fails to start.

The ‘Runtime Error (at -1:0): Cannot import dll:<utf8>%AppData%\Local\VCLStylesSkin\VclStylesIno.dll.’ error is encountered when uninstalling application

Applies to
All ApexSQL applications

Summary
This article explains how to resolve an issue which prevents uninstall process of ApexSQL tools. Once the uninstall process is initiated, the ‘Runtime Error (at -1:0): Cannot import dll:<utf8>%AppData%\Local\VCLStylesSkin\VclStylesIno.dll.’ error is encountered’ error is encountered and uninstall process is immediately terminated.