The ‘Unknown error has occurred. Please see %AppData%\Local\ApexSQL\<ApexSQL application name>\crash.txt’ error is encountered when starting application

Applies to
ApexSQL Log, ApexSQL Recover

Summary
This article explains how to resolve an issue which prevents ApexSQL Log or ApexSQL Recover from starting. When either application is launched, the ‘Unknown error has occurred. Please see %AppData%\Local\ApexSQL\<application name>\crash.txt’ error is encountered, and application fails to start.

The ‘Runtime Error (at -1:0): Cannot import dll:<utf8>%AppData%\Local\VCLStylesSkin\VclStylesIno.dll.’ error is encountered when uninstalling application

Applies to
All ApexSQL applications

Summary
This article explains how to resolve an issue which prevents uninstall process of ApexSQL tools. Once the uninstall process is initiated, the ‘Runtime Error (at -1:0): Cannot import dll:<utf8>%AppData%\Local\VCLStylesSkin\VclStylesIno.dll.’ error is encountered’ error is encountered and uninstall process is immediately terminated.

Unable to install server-side components on the remote machine

Applies to
ApexSQL Audit

Symptoms
When adding the remote SQL Server instance in the server auditing list and process failes due to the required server-side components are not installed on the target machine (Windows service which allows auditing of SQL Server instances remotely via the ApexSQL Audit main application), and ultimately leading to the error: