“Internal server error”, missing performance data, page cannot load or corrupted pages issues occur after application update

Applies to

ApexSQL Monitor, ApexSQL BI Monitor, ApexSQL VM Monitor

Symptoms

The “Internal server error” warning message appears in the various application pages, pages without performance data or corrupted pages are displayed, or page cannot be loaded issues might be encountered after the application is updated to a newer version.

ApexSQL Model 2018 R2 isn’t backward compatible with R1

Applies to
ApexSQL Model

Symptoms
When trying to load ApexSQL Model project file with from ApexSQL Model R1 version in ApexSQL Model R2 version you will get empty diagram with no objects loaded.

Internal server error

Applies to
ApexSQL Monitor

Symptoms
The Internal server error warning message appears in the Dashboard page when in the instance tree view a particular SQL Server is selected.

This file cannot be generated because it exceeds the maximum file-size

Applies to
ApexSQL Complete

Symptoms
When exporting data to XLSX Excel file format from the Results grid context menu using ApexSQL Complete feature Export to Excel, you might get the following informative message:

The “You need to be a member of the sysadmin role to complete the installation” error is encountered when installing server-side components in ApexSQL Recover 2014”

Applies to
ApexSQL Recover 2014

Summary
This article shows how to install ApexSQL Recover server-side components to a remote server.

The “Formatting profiles with duplicate names exist” message is shown when adding a new profile or when saving changes to an existing one

Applies to

ApexSQL Refactor version 2018.02

The ‘Unknown error has occurred. Please see %AppData%\Local\ApexSQL\<ApexSQL application name>\crash.txt’ error is encountered when starting application

Applies to
ApexSQL Log, ApexSQL Recover

Summary
This article explains how to resolve an issue which prevents ApexSQL Log or ApexSQL Recover from starting. When either application is launched, the ‘Unknown error has occurred. Please see %AppData%\Local\ApexSQL\<application name>\crash.txt’ error is encountered, and application fails to start.

The ‘Runtime Error (at -1:0): Cannot import dll:<utf8>%AppData%\Local\VCLStylesSkin\VclStylesIno.dll.’ error is encountered when uninstalling application

Applies to
All ApexSQL applications

Summary
This article explains how to resolve an issue which prevents uninstall process of ApexSQL tools. Once the uninstall process is initiated, the ‘Runtime Error (at -1:0): Cannot import dll:<utf8>%AppData%\Local\VCLStylesSkin\VclStylesIno.dll.’ error is encountered’ error is encountered and uninstall process is immediately terminated.

Unable to install server-side components on the remote machine

Applies to
ApexSQL Audit

Symptoms
When adding the remote SQL Server instance in the server auditing list and process failes due to the required server-side components are not installed on the target machine (Windows service which allows auditing of SQL Server instances remotely via the ApexSQL Audit main application), and ultimately leading to the error:

Microsoft .NET framework 4.7.1 was not found