ApexSQL Monitor, ApexSQL BI Monitor, ApexSQL VM Monitor
The “Unable to open SQL Server connection” error appears in the Configuration step of the ApexSQL Monitor installation when the remote SQL Server instance is specified in the Server name field of the Central repository database section
During the ApexSQL Monitor installation process, the Configuration step requires selecting the SQL Server instance that should host the repository database. Additionally, this step requires entering the credentials for the Windows account that be used by the monitoring service.
When the user choses to host the repository database on a remote SQL Server instance in the Central repository database section, setting the adequate Windows account name and password in the Monitoring service section and pressing the Next button, after some 30 seconds the “Unable to open SQL Server connection” error message pops up.
The Windows account used in the Monitoring service section might be the correct one and with sufficient permissions on remote SQL Server, but the ApexSQL Monitor installer does not use that account to create the repository database on the remote SQL Server instance. The installer uses that account only for the ApexSQL Monitor service. Once the ApexSQL Monitor service is installed, it runs under that Windows account entered in the Monitoring service section
The installer itself is the one that creates the repository database on the remote SQL Server directly. The installer itself running under the Windows account that initiated the ApexSQL Monitor installation, which is the user that Windows OS is running under. If that Windows account does not have adequate permissions required for creating the repository database on the remote SQL Server instance, the “Unable to open SQL Server connection” error message appears
Make sure that the user that initiates the installation process has sufficient privileges on the remote SQL Server instance to create the repository database.
The following solutions are available:
If it is possible, create the SQL login on remote SQL Server for the Windows user that should perform the ApexSQL Monitor installation. Make sure that the SQL login has CREATE DATABASE, CREATE ANY DATABASE, or ALTER ANY DATABASE permissions. Run the installation again
In case the solution 1 is not possible or not allowed, then run the installer as a different user.
To do that:
Hold the Shift button and the mouse right click on the ApexSQL Monitor.exe installation file
Chose the Run as a different user command from the context menu. The Windows security Run as a different user dialog pops up
Now enter the user name and password for a Windows account with adequate permissions on target SQL Server and press the OK button
After the installation starts under the specified user, complete the installation as usual. The error should not appear again
Log out from the current Windows session and log in to Windows again using the Windows account that has sufficient privileges on the remote SQL Server instance. Rerun the installation, and it will complete without error, and the repository database will be installed on the selected remote SQL Server